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      Case Study: Build-A-Bear

      Learn how Build-A-Bear pivoted to omnichannel in just four weeks.

       

        The Deck Commerce Blog

        The latest updates on distributed order management, commerce industry trends, and our customers' success.

        Introducing Delivery Promise: AI-Driven Delivery Dates, Powered by Deck IQ™

        Confident checkouts start with clear expectations. That’s why we’re introducing Delivery Promise, a...

        New Spring Release: Smarter Post-Purchase Experiences, More Connected Systems

        Today’s post-purchase experience carries high expectations. Shoppers want timely updates, easy...

        Deck Commerce Named Leader and Emerging Innovator in the 2025 OMS SPARK Matrix

        We’re excited to share that Deck Commerce has been recognized as both a Leader and an Emerging...

        Understanding Backorder vs Out-of-Stock: What Every E-commerce Business Should Know

        The Short Answer: The key difference between backorders and out-of-stocks lies in availability and...

        The Hidden Costs of Using Your ERP as an Order Management System

        For many growing brands, the ERP has been a reliable backbone for core business operations,...

        Franchise Order Management: How to Simplify Omnichannel Fulfillment

        Today’s shoppers expect convenience. Whether they walk into a store or shop from their phones, they...

        What to Know About Inventory Process Analysis

        Inventory management refers to the entire system of tracking throughout the raw materials,...

        The Cost of Inventory Mistakes: How Poor Stock Visibility Kills Sales

        Inventory mistakes don’t just create operational headaches. They lead to missed revenue, frustrated...

        Flexible Fulfillment and Its Impact on Customer Experience

        Shoppers expect options when it comes to fulfillment: fast shipping, low-cost delivery, and...

        The Hidden Costs of Checkout Friction—And How to Fix It

        Checkout should be the easiest part of the online shopping experience. A customer has already...

        How to Improve Inventory Management

        Inventory management is a core component of an order management system and essential for the...

        Same-Day Delivery Solutions: How Faster Fulfillment Drives Sales & Lowers Costs

        Shoppers don’t just want their orders fast—they expect them fast.

        Winter 2025 Product Release: Faster Checkout, Smarter Fulfillment, and Smoother Returns

        This release is all about giving brands more flexibility and control over fulfillment, checkout,...

        What is Sales Order Management?

        Sales order management is a series of actions performed to manage sales transactions from the...

        How an Order Management System Helps You Quickly and Seamlessly Expand Across Channels

        Ecommerce is evolving fast, and brands that once relied solely on their own DTC website are now...

        How an Order Management System Can Help Retailers Manage Discounts Effectively

        Discounts are more than just a tactic to attract deal-seekers—they can be a strategic driver of...

        Balancing Inventory Allocation in a Multi-Channel Environment

        Managing inventory across various sales channels can be a complex puzzle, as each channel has...

        6 Common In-Store Fulfillment Challenges (and How to Overcome Them)

        Retailers are increasingly turning to their stores to fulfill online orders and offer convenient...

        Fulfillment Strategies for Omnichannel Success

        As we step into 2025, the omnichannel trend continues to dominate the retail landscape, reshaping...

        Unlock the Power of Micro-Conversions for E-Commerce Success

        Micro-conversions often fly under the radar, overshadowed by their larger counterpart: the...

        How Order Routing Algorithms Improve Fulfillment Efficiency

        Retailers all over the world are facing the same raw reality: today’s customers demand more than...

        How Consumer Electronics Brands Can Leverage Our Best Buy Integration for BOPIS

        Providing a smooth and convenient shopping experience isn’t just a nice-to-have anymore—it’s...

        3 Signs Your Custom OMS has Turned into a Franken-System

        Your very own internal beast, a custom order management system, is ALIVE.

        …but is it causing more...

        Is Order Orchestration the Backbone of Omnichannel Retail?

        Whoever works in the retail industry knows that the need for a seamless shopping experience across...

        Key Indicators You're an Underserved Merchant

        Many merchants, especially those in the mid-market, find themselves navigating a complex...

        How Consumer Electronics Brands Benefit from an Order Management System

        Companies in the consumer electronics industry are constantly juggling a myriad of operational...

        Sustainable Fulfillment: How to Reduce Your Carbon Footprint

        The environmental impact of the ecommerce industry is becoming increasingly concerning. Each step...

        Enhancing Efficiency and Accuracy: The Benefits of Order Processing Automation

        As retail businesses grow, so do the demands on the way they handle orders. A scalable Order...

        The Benefits of Automating Order Processing and Fulfillment

        In the fast-paced world of eCommerce and retail, efficient order management is not just a...

        Warranty Management: Driving Revenue and Loyalty with An Order Management System (OMS)

        In retail, customer satisfaction is the name of the game. It's not just about selling products –...

        Maximizing Efficiency with Order Management Automation

        As the ecommerce industry grows by the minute, it has become clear to all business directors that...

        Boosting Customer Confidence and Conversions: The Power of Estimated Delivery Dates

        In the fast-paced world of eCommerce, customer expectations are constantly evolving. One key factor...

        Why Inventory Accuracy Can Help Skyrocket Your Retail Business

        In retail, inventory accuracy is the name of the game. It's not just about knowing what's on your...

        Omnichannel eCommerce: Strategies & Solutions for Success

        Omnichannel eCommerce is a transformative strategy bridging the gap between digital and physical...

        Should Brands Use a Storefront as an Order Management System (OMS)?

        In the quest for an effective order management solution, one of the most common questions retailers...

        Retail Fulfillment Solutions for Maximizing Revenue

        Consumer expectations for speed, convenience, and reliability are higher than ever, and the ability...

        D2C eCommerce Best Practices & Growth Strategies

        In modern direct-to-consumer (D2C) eCommerce, brands are increasingly taking control of their sales...

        Challenges & Best Practices in Multi-Brand Order Management

        Managing orders across multiple brands presents unique challenges that require strategic solutions....

        DTC eCommerce Trends Brands are Embracing in 2024

        Direct-to-consumer (DTC) eCommerce continues to evolve at an unprecedented pace. Changing consumer...

        Automating Retail Inventory Management: The Power of an OMS

        As consumer expectations rise and the market becomes more competitive, inventory management...

        The Secret to Enabling Automated eCommerce Fulfillment

        As digital marketplaces expand and consumer preferences shift towards convenience, DTC businesses...

        Footwear Order Management 101: DTC Retail Guide

        Evolving consumer expectations and shopping behaviors have forced many footwear brands to pivot...

        Best Practices & Tech Solutions for Multi-Channel Fulfillment

        Gone are the days when businesses relied solely on a brick-and-mortar presence to drive sales....

        Tips for Perfecting Buy Online Return In Store Retail Strategies

        The ability to buy online and return in-store offers consumers the convenience and flexibility they...

        The Heroic Role & Benefits of an OMS in eCommerce Retail

        Whether you're a budding online merchant or an established retailer looking to upgrade your order...

        Optimizing Omnichannel Inventory Visibility For Revenue Growth

        In a retail era where the lines between physical and digital storefronts blur, the omnichannel...

        4 Reasons to be Thankful for an Order Management System

        It’s that time of year! In a world where every year brings its own trials and unexpected flare,...

        Composable Commerce vs. Headless: What They Mean in Retail

        Composable commerce and headless commerce each represent a distinct approach to building and...

        Best Practices for Composable Commerce Migrations

        What is Composable Commerce and Why Does it Matter?

        Composable commerce is a flexible approach to...

        The Best Way to Build Unified Commerce Experiences

        Did you know the average retention rate for retailers with an excellent omnichannel and unified...

        [Guest Post] How the Right 3PL Helps Brands Deliver A True Omnichannel Experience

        Consumers expect a good delivery experience and consistency when interacting with your brand,...

        What is Composable Commerce?

        In the ever-evolving world of retail, adaptability and innovation are the keys to success....

        How OMS Automation is Saving The Day Amid Retail Labor Shortages

        The retail sector has grappled with a widespread labor shortage in recent years. 

        Optimizing Order Fulfillment with Ship From Store Solutions

        When it comes to order fulfillment, the explosion of eCommerce shopping has pushed traditional...

        How BOPIS Manages Holiday Demand & Creates Better Shopping Experiences

        For many retailers, the holiday season presents both an opportunity for significant sales and the...

        Should Retailers Use an ERP as an Order Management System (OMS)?

        The term order management has become more commonplace for retailers. With the acceleration of...

        Enhancing Retail Efficiency: When to Use an OMS vs an ERP?

        An OMS and an ERP are powerful tools that play distinct roles in streamlining and optimizing retail...

        How DTC Retailers Are Saving on Order Processing Costs

        Brands and retailers selling direct-to-consumer operate at razor-thin margins. In addition,...

        Simplifying Retail Processes: The Cost-Saving Benefits of Retail Order Automation

        Retail order processing has changed dramatically over the past 10 years, and today, the buzz is all...

        3 Ways an OMS Helps Brands Mitigate an Unexpected Carrier Crisis

        These last few years have made it very clear the retail industry must be ready for anything. From...

        Unlocking the Power of Inventory Management for Omnichannel Success

        The retail landscape has evolved dramatically over the past decade. 

        How BOPIS Retail Solutions are Changing the Game Online & In-Store

        Online shopping in the retail industry is witnessing a shift like never before. With the rise of...

        Stay Stocked & Profitable With This Retail Holiday Readiness Checklist

        The holiday shopping season is crucial for retailers, presenting both opportunities and challenges....

        How an OMS Helps Retailers Prepare for the Holiday Season

        Planning for the 2023 holiday season has already begun for many brands. They’re evaluating last...

        5 Footwear Brands Crushing Omnichannel Fulfillment

        As a worldwide pandemic shuttered brick and mortars and confined workers to their homes, retail was...

        How to Successfully Implement Curbside Pickup Solutions

        According to the 2023 Global Digital Shopping Index, nearly one-third of US consumers (roughly 16...

        What is Order Orchestration? Guide to Orchestrated Order Management

        The continued labor shortage coupled with record-breaking ecommerce sales (projected increase of...

        The Next Generation of Omnichannel: What We Learned at Shoptalk 2023

        The Deck Commerce team hit the road this week for one of the biggest retail events of the year:...

        How an Order Management System Helps Brands Navigate Uncertain Economic Climates

        During seasons of economic crisis, consumers’ purse strings tighten a bit more than usual. High...

        What is an Order Management System? Your Retail Order Management Guide

        As buying behaviors continue to shift, the lines between in-store and online shopping have become...

        The Ultimate Guide to Omnichannel & Unified Commerce

        Today more retailers are seeking unified commerce—or a seamless customer experience irrespective of...

        [Guest Post] ‘Tis the Season for Returns: How to Minimize Processing Costs

        Congratulations! Hopefully you’ve capitalized on what was anticipated to be a strong holiday season...

        What is Distributed Order Management (DOM) & Why Do Retailers Need It?

        As retailers see an increase in direct-to-consumer (D2C) sales, they're seeing new challenges that...

        5 Ways to Create a Customer-Centric Returns Experience

        Did you know a whopping 75% of shoppers think returns are the most painful part of buying online?...

        How an OMS Optimizes the Returns Process

        Retailers need to be prepared to handle the incoming influx of returns both post-holiday and in...

        CEO Perspective: A Look Back at 2022

        Every year comes with unique challenges and 2022 was no exception. The retail industry has had to...

        5 Shopping Experiences that Indicate Retailers Need an OMS

        Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more...

        9 Reasons Retailers Need an OmniChannel Platform

        To say consumer shopping habits have changed over the past few years is a dramatic understatement....

        6 Unique Benefits of Omnichannel eCommerce Solutions

        In today’s eCommerce environment, retailers are often selling across multiple sales channels and ...

        8 Ways an OMS Helps Retailers with Automated Inventory Management

        When shoppers hit the “Buy Now” button, they want the items they’ve bought promptly and without...

        Order Management vs Order Fulfillment: What's the Difference?

        Customers today have so many choices when it comes to shopping online. You are competing against...

        9 Tips for Choosing an eCommerce Order Management System

        A robust order management system (OMS) is essential to managing the complexity of today’s order...

        Why Retailers Need Omnicommerce Solutions

        If you are in the retail business, you know just how much things have changed. BOPIS, ROPIS, and...

        How an OMS Automates Order Fulfillment On Your Storefront

        Ecommerce is expected to exceed one trillion dollars in the U.S. for the first time ever. As the...

        2024 Guide to eCommerce Order Fulfillment

        For eCommerce businesses, profitability revolves around customer service and customer satisfaction....

        5 Reasons to Consider Online Order Fulfillment Software

        Order fulfillment software, also known as order management software (OMS), provides companies with...

        When to Upgrade Your Order Management System

        We don’t have to tell you that the retail business is always evolving. Over the past few years,...

        How to Achieve Better End-to-End Inventory Visibility

        Stockouts and backorders are revenue-killers.

        When customers are ready to buy, and you can’t...

        10 Signs You Have “Friction” in Your Customer Experience (Part 2)

        After reading part 1, if you’re feeling down about how your brand might have failed customers,...

        10 Signs You Have “Friction” in Your Customer Experience (Part 1)

        The company-wide goal is a seamless customer experience. Every team, from customer service reps to...

        Top 10 Benefits of Order Fulfillment Software Solutions

        In retail today, it’s not enough to have great products and pricing. You’ve got to provide...

        Ship from Store 101

        Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...

        Returns Management 101

        It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...

        How Brands Cut Final Mile Costs with Ship from Store & DOM

        Retailers have been faced with serious challenges over the past few years – a store-shuttering...

        What is Order Fulfillment?

        All this self-care talk as of late might have you rolling your eyes at the word “fulfillment,” but...

        Why D2C Brands Need Distributed Order Management to Stay Profitable

        In years past, brands have focused the majority (if not all) of their business on wholesale...

        5 Order Fulfillment Options to Help Increase Store Revenue

        Ecommerce sales continue to soar and are projected to hit over $1 trillion in the United States in...

        How an OMS Works with Your Storefront for the Best Customer Experience

        To create an ideal customer experience, retailers need to look at the entire purchasing...

        [Guest Post] How to Build an Omnichannel Loyalty Program

        Omnichannel commerce means more than BOPIS and curbside pickup. It means consumers have a unified,...

        Drop Shipping Fulfillment: What D2C Retailers Need to Know

        More brands are dropshipping for third-party retailers—extending sales channels, but taking on more...

        Options for Order Management Solutions

        Your business is growing and evolving at a rapid rate. Or maybeyou’rea reputable brand who is...

        4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace

        While many successful brands sell their productsvia marketplaces like Amazon and Walmart, it's...

        How an OMS Mitigates Cost & Frustration During Distribution Emergencies

        A container ship gets stuck in a canal.A global pandemic shuts down “unessential” manufacturing...

        6 Brands Creating Amazing Omnichannel Experiences

        Omnichannelinitiativeshave been on retailer's“to-do” lists for years now,but with the recent...

        [Guest Post] Should Retailers Embrace a DTC Model?

        Going direct to consumer is all the rage these days. Yet many consumer goods brands can’t quickly...

        [Guest Post] How Omnichannel Returns Increase Customer Lifetime Value

        Following a record-setting holiday sales (and returns!) season, we tapped our friends at Happy...

        CEO Perspective: 2020 in the Rear View

        2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard on...

        Tips for Successful Order Management During Holiday 2020 [Free Guide]

        Prepping for holiday season looks different for retailers this year. COVID accelerated the timeline...

        The Fundamentals of Direct-to-Consumer (D2C) Retail

        The retail industry has always been fascinated by “disruptor” brands. We even integrate their names...

        7 Reasons to Work at a Fast-Growing Technology Company

        Employees entering the workforce are increasingly choosing growing technology or...

        [Guest Post] Fending Off Fraud When Offering BOPIS & Curbside Pickup

        While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal...

        Top Ecommerce Challenges (& How to Overcome Them!)

        For years, experts predicted ecommerce sales would continue to grow at exponential rates. Younger...

        Always Unified: A Message from the CEO

        Undeniable. Our world and industries have been rocked by COVID-19.  

        Many retailers are in survival...

        6 Brilliant Ways Retailers are Connecting with Customers Right Now

        Brands, whether selling direct to consumer or business to business, are seeing increased pressure...

        Leaders: Five Timeless Tips For Driving Remote Tech Projects

        You’re charged with keeping your company’s digital transformation project on track, be it a rapid...

        4 Ways to Be More Dialed-In to Remote Collaboration

        Zoom meeting after Zoom meeting becomes draining. We get it. Virtual meeting fatigue is already...

        6 Simple Reminders for Smooth Video Calls

        Before the global pandemic, only 4.3% of workers in the US were fully remote employees. A Gallup...

        Create an Omnichannel Retail Strategy with New Deck Commerce Features

        To help retailers with a winning 2020 commerce strategy, we launched new order management features...

        What to Consider When Choosing an Ecommerce Software Vendor

        Software is an integral part of any business— studies have shown most employees use between 8 to 17...

        Holiday Returns: How to Cut Lost Costs

        As the ecommerce industry celebrates a record Cyber Week 2019, experienced retailers know...

        How a Good Software Interface Can Make or Break Employee Adoption

        When employees start utilizing new business software, it's imperative that the platform be...

        3 Signs Retailers Need an Order Management System (OMS)

        Future success depends on today's planning. And with the pace the retail market changes, you know...

        Know What You Need in the Age of Omnichannel

        Providing a seamless omnichannel experience to customers is now a necessity. Customers expect...

        Order Management: Making Customer Service More Productive for Retailers

        The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store...

        4 Must-Have Capabilities for Successful Omnichannel Order Management

        Today’s customer wants a seamless experience across all channelsWhether shopping online and...

        Automating Complex Order Flows for Commerce

        Although the majority of standard ecommerce merchandising follows an easy, linear path from...

        Inventory Management Strategy: Play Chess, Not Battleship

        Commerce is a game of strategy. As customers’ expectations continue to accelerate, inventory...

        Three Reasons Our Customers Love Single Sign-On

        An update from our customers: single sign-on (SSO) for employees is a must-have. We can see why —...

        How to Outperform Your Competition with an Order Management System (OMS)

        Growing up, there is nothing more inspiring nor more aggravating than having an older brother –...

        Three Tips for a Profitable Holiday Sales Season

        Consumers are impatient when it comes to holiday savings, so start sales prior to the usual...

        A Letter from the CEO: 2017 In Review

        It’s an honor and privilege to share another year-end recap for Deck Commerce. We roared into 2017...

        A Letter from the CEO: Crushing Cyber Monday Sales Records

        What happens when you invest in good technology to deliver exceptional online experiences? You set...

        Finding Inventory Equilibrium with Pre-orders and Back Orders

        Running an omnichannel retail brand requires careful balancing pre-orders, backorders and in-stock...

        How to Streamline Return-&-Exchange Management Successfully

        Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial...

        3 Ways to Compete in the Age of Amazon

        As a threat, the massive market share and retail dominance of Amazon.com probably beats the hit...

        How to Boost Online Retailer Brand Loyalty

        Everyday, advertisements, commercials, promotions, discounts and sales bombard people. In a digital...

        3 Barriers to Building Your Own Order Management Solution

        If your retail business has unique software needs for niche functions, it might seem like you...

        What Ecommerce Trends are on The Horizon for 2017?

        From increased personalization to multiple payment options, during the second half of 2017, an...

        Competing with Amazon by Providing Convenience Experiences

        Retailers today consistently face the challenge of competing with Amazon. You could take two main...

        Speeding Up Customer Order Management

        Customers want online orders processed quickly and efficiently. With increasing demands for quicker...

        How Does Omnichannel Optimization Maximize Sales?

        It's no secret — retail brands need a robust online presence. However, many companies not only lack...

        4 Tips for Improving Ecommerce Inventory Management

        Inefficient inventory management leads to sunken costs on dead stock and unnecessary storage...

        Why Do Business Software Solutions Need Great UI?

        When employees start working on a new business software solution, it's imperative the system is...

        A Letter from the CEO: 3 Takeaways from Commerce Cloud XChange

        As I was flying back from Las Vegas last night, I reflected on another successful and inspiring...

        Why Traditional Retailers are Moving to the World of Ecommerce

        The rise of the smartphone and the ubiquity of home computers made a rough go for traditional...

        E-commerce Opportunities to Surge in Coming Years

        Today's interconnected world means consumers can shop for anything they want, anywhere at anytime....

        3 Ways a Modern OMS Supports Global Strategies

        When businesses had a "silo" mindset & separated departments from one another, they couldn't...

        A Look Back at 2016 - A Letter from the CEO

        At Deck Commerce, moving fast and managing opportunities can let time slip by without reflection...

        The 4 Components of Omnichannel Order Management

        The modern customer has a buy-now, buy-fast mentality. To execute a successful omnichannel...

        A Visual Overview of an Order's Lifecycle [Infographic]

        A true omni-channel order management solution should support an order throughout its entire life...