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The Order Life Cycle in 8 Steps

Deck Commerce Insights
By
January 03, 2019

 


Order Management from Start to Finish

From clicking 'add to cart' to processing a return, order management software handles critical operations behind the scenes of your customer shopping experience. Since customer experience is a driving force for success in the competitive retail space, auditing your order management life cycle to make sure it achieves both customer experience and business operational goals is a must.

What's most important when reviewing an order life cycle?

An order management solution must support an order throughout its entire life cycle and create a seamless experience for business users, like customer service representatives, and consumers alike. We identified 8 critical order management touch points from the initial consumer experience to customer service interactions. 

 

These touch points should be reviewed for both operational efficiency and customer experience on a regular basis.  If your business supports omni-channel purchases, remember to review the order management life cycle for orders fulfilled across multiple channels (i.e. buy online pick up in store). 

 

The order life cycle should be reviewed from an operations and customer experience lens at least once a year.

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