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2022 Guide to eCommerce Order Fulfillment
For eCommerce businesses, profitability revolves around customer service and customer satisfaction....
Posts about
D2C Commerce
When to Upgrade Your Order Management System
We don’t have to tell you that the retail business is always evolving. Over the past few years,...
How to Achieve Faster Order Fulfillment
More than half of online buyers said that the speed of delivery influenced their purchase decision....
10 Signs You Have “Friction” in Your Customer Experience (Part 2)
After reading part 1, if you’re feeling down about how your brand might have failed customers,...
10 Signs You Have “Friction” in Your Customer Experience (Part 1)
The company-wide goal is a seamless customer experience. Every team, from customer service reps to...
Why D2C Brands Need Distributed Order Management to Stay Profitable
In years past, brands have focused the majority (if not all) of their business on wholesale...
How an OMS Automates BOPIS and Curbside Pickup
Final mile order fulfillment isn’t cheap – averaging 53% of the total cost of shipping –...
[Guest Post] How to Build an Omnichannel Loyalty Program
Omnichannel commerce means more than BOPIS and curbside pickup. It means consumers have a unified,...
4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace
While many successful brands sell their products via marketplaces like Amazon and Walmart, it's...
How an OMS Mitigates Cost & Frustration During Distribution Emergencies
A container ship gets stuck in a canal. A global pandemic shuts down “unessential” manufacturing...
[Guest Post] Should Retailers Embrace a DTC Model?
Going direct to consumer is all the rage these days. Yet many consumer goods brands can’t quickly...
5 Ways to Create a Customer-Centric Returns Experience
Did you know a whopping 75% of shoppers think returns are the most painful part of buying online?...
Trends, Buyer Habits, and Retail Predictions for 2021
In this episode of Covering Commerce, we sit down with Alexandra Wood (LiveArea), Craig Dooley (...
How an OMS Optimizes the Returns Process
We made it through the 2020 holiday shopping season (and 2020 in general). The year was unlike any...
Should Retailers Use an ERP as an Order Management System (OMS)?
The term order management has become more commonplace for retailers. With the acceleration of...
3 Signs Your Custom Order Management System has Turned into a Franken-System
Your very own internal beast, a custom order management system, is ALIVE.
…but is it causing more...