Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, an outstanding customer experience is expected well beyond your digital and physical storefronts – through the...
Covering Commerce: A Webcast for Retailers (Ep 2) In this episode we sit down with Alexandra Wood (LiveArea), Craig Dooley (Deck Commerce), and Colin Madden (Feedonomics) to discuss what trends stood out from last year, and what's...
The term order management has become more commonplace for retailers. With the acceleration of direct-to-consumer, many brands are looking for order management options and perhaps consider using their enterprise resource planner (ERP).
Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?
Prepping for holiday season looks different for retailers this year. COVID accelerated the timeline for digital transformation and emphasized the importance of an omnichannel strategy.
The retail industry has always been fascinated by “disruptor” brands. We even integrate their names into our daily conversations: We refer to the “uberization” of crowd-sourced business models.
Employees entering the workforce are increasingly choosing growing technology or software-as-a-Service (SaaS) companies over larger Fortune 500 companies. Why? Because good things can come in smaller-than-corporate packages.
As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...
For years, experts predicted ecommerce sales would continue to grow at exponential rates. Younger tech-savvy shoppers (Millennials and Generation Z) have increased buying power and strong influence over household purchases.
Covering Commerce: A Webcast for Retailers (Ep 1) In this episode Danielle Savin (Capgemini), Chris Deck (Deck Commerce), and Noah Sange (Capacity LLC) discuss the past, present and future of retail amidst a global pandemic.
Retailers today consistently face the challenge of competing with Amazon. You could take two main approaches to this: either compete on price or provide a differentiated experience.
The rise of the smartphone and the ubiquity of home computers made a rough go for traditional brick-and-mortar shops as consumers shift their focus to online purchases. What have retailers done as a result?