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Should Retailers Use an ERP as an Order Management System (OMS)?
The term order management has become more commonplace for retailers. With the acceleration of...
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D2C Commerce
What is an Order Management System? Your Retail Order Management Guide
As buying behaviors continue to shift, the lines between in-store and online shopping have become...
The Ultimate Guide to Omnichannel & Unified Commerce
Today more retailers are seeking unified commerce—or a seamless customer experience irrespective of...
5 Ways to Create a Customer-Centric Returns Experience
Did you know a whopping 75% of shoppers think returns are the most painful part of buying online?...
How an OMS Optimizes the Returns Process
Retailers need to be prepared to handle the incoming influx of returns both post-holiday and in...
8 Ways an OMS Helps Retailers with Automated Inventory Management
When shoppers hit the “Buy Now” button, they want the items they’ve bought promptly and without...
Why Retailers Need Omnicommerce Solutions
If you are in the retail business, you know just how much things have changed. BOPIS, ROPIS, and...
2022 Guide to eCommerce Order Fulfillment
For eCommerce businesses, profitability revolves around customer service and customer satisfaction....
When to Upgrade Your Order Management System
We don’t have to tell you that the retail business is always evolving. Over the past few years,...
How to Achieve Faster Order Fulfillment
More than half of online buyers said that the speed of delivery influenced their purchase decision....
10 Signs You Have “Friction” in Your Customer Experience (Part 2)
After reading part 1, if you’re feeling down about how your brand might have failed customers,...
10 Signs You Have “Friction” in Your Customer Experience (Part 1)
The company-wide goal is a seamless customer experience. Every team, from customer service reps to...
Why D2C Brands Need Distributed Order Management to Stay Profitable
In years past, brands have focused the majority (if not all) of their business on wholesale...
How an OMS Automates BOPIS and Curbside Pickup
Final mile order fulfillment isn’t cheap – averaging 53% of the total cost of shipping –...[Guest Post] How to Build an Omnichannel Loyalty Program
Omnichannel commerce means more than BOPIS and curbside pickup. It means consumers have a unified,...
4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace
While many successful brands sell their productsvia marketplaces like Amazon and Walmart, it's...