Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, an outstanding customer experience is expected well beyond your digital and physical storefronts – through the...
Covering Commerce: A Webcast for Retailers (Ep 2) In this episode we sit down with Alexandra Wood (LiveArea), Craig Dooley (Deck Commerce), and Colin Madden (Feedonomics) to discuss what trends stood out from last year, and what's...
We made it through the 2020 holiday shopping season (and 2020 in general). The year was unlike any other and perhaps the most memorable year for retailers.
2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard on both a personal and professional level.
In the quest for an effective order management solution, one of the most common questions retailers ask is “should I use my storefront for order management?”. Their storefront is already in place, so it logically makes sense for them to...
The term order management has become more commonplace for retailers. With the acceleration of direct-to-consumer, many brands are looking for order management options and perhaps consider using their enterprise resource planner (ERP).
Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?
Prepping for holiday season looks different for retailers this year. COVID accelerated the timeline for digital transformation and emphasized the importance of an omnichannel strategy.
The retail industry has always been fascinated by “disruptor” brands. We even integrate their names into our daily conversations: We refer to the “uberization” of crowd-sourced business models.
As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...
For years, experts predicted ecommerce sales would continue to grow at exponential rates. Younger tech-savvy shoppers (Millennials and Generation Z) have increased buying power and strong influence over household purchases.
New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth.
As the ecommerce industry celebrates a record Cyber Week 2019, experienced retailers know post-holiday blues could be just around the corner.
Every year, retailers powered by Deck Commerce outperform their previous holiday season sales. This Cyber Week, Deck Commerce customers saw up to a 64% increase in year-over-year order volume.
Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident. You either grow or die.
Providing a seamless omnichannel experience to customers is now a necessity. Customers expect convenience, flexibility and responsiveness as ecommerce continues to push for tech stack innovation.
The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go? With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?
Today’s customer wants a seamless experience across all channels. Whether shopping online and picking up in-store or shopping online and shipping to their house, the customer expects a flawless, rapid process. High standards? Maybe not.
Although the majority of standard ecommerce merchandising follows an easy, linear path from purchase through fulfillment, processing more complicated items can have you feeling perplexed on a twisted yellow brick road.
Commerce is a game of strategy. As customers’ expectations continue to accelerate, inventory precision is imperative to reducing shopping cart abandonment, optimizing fulfillment, and ultimately delivering a winning customer experience.
An update from our customers: single sign-on (SSO) for employees is a must-have. We can see why — since we launched our first SSO integrations, meaning less passwords, customers have reported easier usage and increased productivity.
Your business is growing and evolving at a rapid rate. Or maybe you’re a reputable brand who is taking their direct-to-consumer initiatives to a new level. Now what?
Growing up, there is nothing more inspiring nor more aggravating than having an older brother – take riding bikes. There they are, always a block ahead of you alongside the other older neighborhood kids. There you are, endlessly...
Order Management from Start to Finish From clicking "add to cart" to processing a return, order management software (OMS) handles critical, behind-the-scene operations of your customer shopping experience.
Holiday shopping kicked off last week in a big way for many retailers. At a time of the year when sales numbers increase exponentially, having trustworthy and reliable systems in place during this peak time is critical.
Consumers are impatient when it comes to holiday savings, so start sales prior to the usual Thanksgiving-Cyber Monday weekend.
Running an omnichannel retail brand requires careful balancing pre-orders, backorders and in-stock items. Any minor disequilibrium in your inventory levels leads to missed sales opportunities, an unwieldy amount of overstock or both.
Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial aspect of operating a successful retail company.
As a threat, the massive market share and retail dominance of Amazon.com probably beats the hit Marvel "Avengers: The Age of Ultron" eponymous robotic villain, Ultron. This is the Age of Amazon.
Everyday, advertisements, commercials, promotions, discounts and sales bombard people. In a digital world made up of nonstop messaging, how can online retailers promote their brand and retain their customer base?
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