January 21, 2021
How an OMS Optimizes the Returns Process

  We made it through the 2020 holiday shopping season (and 2020 in general). The year was unlike any other and perhaps the most memorable year for retailers. 

December 21, 2020
CEO Perspective: 2020 in the Rear View

2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard on both a personal and professional level.

December 3, 2020
Should Retailers Use a Storefront as an Order Management System (OMS)?

In the quest for an effective order management solution, one of the most common questions retailers ask is “should I use my storefront for order management?”. Their storefront is already in place, so it logically makes sense for them to...

November 17, 2020
Should Retailers Use an ERP as an Order Management System (OMS)?

The term order management has become more commonplace for retailers. With the acceleration of direct-to-consumer, many brands are looking for order management options and perhaps consider using their enterprise resource planner (ERP).

October 29, 2020
3 Signs Your In-House OMS has Turned into a Franken-System

Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?

October 21, 2020
Tips for Successful Order Management During Holiday 2020 [Free Guide]

Prepping for holiday season looks different for retailers this year. COVID accelerated the timeline for digital transformation and emphasized the importance of an omnichannel strategy.

September 23, 2020
The Fundamentals of Direct-to-Consumer (D2C) Retail

The retail industry has always been fascinated by “disruptor” brands. We even integrate their names into our daily conversations: We refer to the “uberization” of crowd-sourced business models.

August 5, 2020
What is an Order Management System (OMS)? What Retailers Need to Know

As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...

July 1, 2020
Top Ecommerce Challenges (& How to Overcome Them!)

For years, experts predicted ecommerce sales would continue to grow at exponential rates. Younger tech-savvy shoppers (Millennials and Generation Z) have increased buying power and strong influence over household purchases.

January 29, 2020
Create an Omnichannel Retail Strategy with New Deck Commerce Features

New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth. 

December 16, 2019
Holiday Returns: How to Cut Lost Costs

As the ecommerce industry celebrates a record Cyber Week 2019, experienced retailers know post-holiday blues could be just around the corner. 

December 10, 2019
Retailers Powered by Deck Commerce Set Cyber Week Records

Every year, retailers powered by Deck Commerce outperform their previous holiday season sales.  This Cyber Week, Deck Commerce customers saw up to a 64% increase in year-over-year order volume. 

June 4, 2019
3 Signs Retailers Need an Order Management System (OMS)

Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident.  You either grow or die. 

June 3, 2019
Know What You Need in the Age of Omnichannel

Providing a seamless omnichannel experience to customers is now a necessity. Customers expect convenience, flexibility and responsiveness as ecommerce continues to push for tech stack innovation. 

May 30, 2019
Order Management: Making Life Easier for Customer Service

The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go?  With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?

May 28, 2019
4 Must-Have Capabilities for Successful Omnichannel Order Management

Today’s customer wants a seamless experience across all channels.  Whether shopping online and picking up in-store or shopping online and shipping to their house, the customer expects a flawless, rapid process. High standards? Maybe not.

May 20, 2019
Automating Complex Order Flows for Commerce

Although the majority of standard ecommerce merchandising follows an easy, linear path from purchase through fulfillment, processing more complicated items can have you feeling perplexed on a twisted yellow brick road.

May 13, 2019
Inventory Management Strategy: Play Chess, Not Battleship

Commerce is a game of strategy. As customers’ expectations continue to accelerate, inventory precision is imperative to reducing shopping cart abandonment, optimizing fulfillment, and ultimately delivering a winning customer experience.

May 7, 2019
Three Reasons Our Customers Love Single Sign-On

An update from our customers: single sign-on (SSO) for employees is a must-have. We can see why — since we launched our first SSO integrations, meaning less passwords, customers have reported easier usage and increased productivity.

May 2, 2019
Options for Order Management Solutions

Your business is growing and evolving at a rapid rate. Or maybe you’re a reputable brand who is taking their direct-to-consumer initiatives to a new level. Now what? 

April 30, 2019
How to Outperform Your Competition with an Order Management System (OMS)

Growing up, there is nothing more inspiring nor more aggravating than having an older brother – take riding bikes. There they are, always a block ahead of you alongside the other older neighborhood kids.  There you are, endlessly...

January 3, 2019
The Order Life Cycle in 8 Steps

Order Management from Start to Finish From clicking "add to cart" to processing a return, order management software (OMS) handles critical, behind-the-scene operations of your customer shopping experience. 

December 3, 2018
Deck Commerce Customers Outperform Cyber Week Trends

Holiday shopping kicked off last week in a big way for many retailers. At a time of the year when sales numbers increase exponentially, having trustworthy and reliable systems in place during this peak time is critical. 

September 19, 2018
Three Tips for a Profitable Holiday Sales Season

Consumers are impatient when it comes to holiday savings, so start sales prior to the usual Thanksgiving-Cyber Monday weekend.

October 26, 2017
Finding Inventory Equilibrium with Pre-orders and Back Orders

Running an omnichannel retail brand requires careful balancing pre-orders, backorders and in-stock items. Any minor disequilibrium in your inventory levels leads to missed sales opportunities, an unwieldy amount of overstock or both. 

September 28, 2017
How to Streamline Return-&-Exchange Management Successfully

  Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial aspect of operating a successful retail company.

August 15, 2017
3 Ways to Compete in the Age of Amazon

As a threat, the massive market share and retail dominance of Amazon.com probably beats the hit Marvel "Avengers: The Age of Ultron" eponymous robotic villain, Ultron. This is the Age of Amazon.

July 31, 2017
How to Boost Online Retailer Brand Loyalty

Everyday, advertisements, commercials, promotions, discounts and sales bombard people. In a digital world made up of nonstop messaging, how can online retailers promote their brand and retain their customer base?

July 19, 2017
3 Barriers to Building Your Own Order Management Solution

If your retail business has unique software needs for niche functions, it might seem like you should develop in-house programs to ensure the system adheres to your specifications. But is this actually more efficient?

June 22, 2017
Speeding Up Customer Order Management

Customers want online orders processed quickly and efficiently. With increasing demands for quicker turnaround times, retailers need the right software to meet and exceed expectations.