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10 Signs You Have “Friction” in Your Customer Experience (Part 2)
After reading part 1, if you’re feeling down about how your brand might have failed customers,...
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Strategy
10 Signs You Have “Friction” in Your Customer Experience (Part 1)
The company-wide goal is a seamless customer experience. Every team, from customer service reps to...
How Brands Cut Final Mile Costs with Ship from Store & DOM
Retailers have been faced with serious challenges over the past few years – a store-shuttering...
[Guest Post] How to Build an Omnichannel Loyalty Program
Omnichannel commerce means more than BOPIS and curbside pickup. It means consumers have a unified,...
How an OMS Mitigates Cost & Frustration During Distribution Emergencies
A container ship gets stuck in a canal. A global pandemic shuts down “unessential” manufacturing...
6 Brands Creating Amazing Omnichannel Experiences
Omnichannel initiatives have been on retailer's “to-do” lists for years now, but with the recent...
[Guest Post] Should Retailers Embrace a DTC Model?
Going direct to consumer is all the rage these days. Yet many consumer goods brands can’t quickly...
Should Retailers Use a Storefront as an Order Management System (OMS)?
In the quest for an effective order management solution, one of the most common questions retailers...
What to Consider When Choosing an Ecommerce Software Vendor
Software is an integral part of any business— studies have shown most employees use between 8 to 17...