Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, an outstanding customer experience is expected well beyond your digital and physical storefronts – through the...
Following a record-setting holiday sales (and returns!) season, we tapped our friends at Happy Returns to get their POV on how in-person return drop-off options increases customer satisfaction and decreases waste and lost costs.
Covering Commerce: A Webcast for Retailers (Ep 2) In this episode we sit down with Alexandra Wood (LiveArea), Craig Dooley (Deck Commerce), and Colin Madden (Feedonomics) to discuss what trends stood out from last year, and what's...
We made it through the 2020 holiday shopping season (and 2020 in general). The year was unlike any other and perhaps the most memorable year for retailers.
2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard on both a personal and professional level.
In the quest for an effective order management solution, one of the most common questions retailers ask is “should I use my storefront for order management?”. Their storefront is already in place, so it logically makes sense for them to...
The term order management has become more commonplace for retailers. With the acceleration of direct-to-consumer, many brands are looking for order management options and perhaps consider using their enterprise resource planner (ERP).
Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?
Prepping for holiday season looks different for retailers this year. COVID accelerated the timeline for digital transformation and emphasized the importance of an omnichannel strategy.
The retail industry has always been fascinated by “disruptor” brands. We even integrate their names into our daily conversations: We refer to the “uberization” of crowd-sourced business models.
Employees entering the workforce are increasingly choosing growing technology or software-as-a-Service (SaaS) companies over larger Fortune 500 companies. Why? Because good things can come in smaller-than-corporate packages.
As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...
While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal fulfillment channels during a time when some consumers would like to minimize time inside— launching the service requires some serious thought.
For years, experts predicted ecommerce sales would continue to grow at exponential rates. Younger tech-savvy shoppers (Millennials and Generation Z) have increased buying power and strong influence over household purchases.
Covering Commerce: A Webcast for Retailers (Ep 1) In this episode Danielle Savin (Capgemini), Chris Deck (Deck Commerce), and Noah Sange (Capacity LLC) discuss the past, present and future of retail amidst a global pandemic.
Undeniable. Our world and industries have been rocked by COVID-19. Many retailers are in survival mode—the circumstances driving a need to flex, scale, pause and pulse like never before.
Retail brands dove into their plans for a promising 2020 when the COVID-19 pandemic threw us all a curve ball. Previously-thriving retail stores have been forced to close their doors to foot traffic because of stay-at-home orders.
You’re charged with keeping your company’s digital transformation project on track, be it a rapid response game plan to weather COVID-19 or a long-term strategic evolution.
A Cautionary Tale In the fall of 2018, the once dominating retail giant, Sears, filed for Chapter 11 bankruptcy. As news of the big-box downfall spread, people began to reminisce about the days of catalog shopping.
Zoom meeting after Zoom meeting becomes draining. We get it. Virtual meeting fatigue is already setting in for many of us during this “indefinite” work-from-home COVID-19 situation.
Before the global pandemic, only 4.3% of workers in the US were fully remote employees. A Gallup survey indicated that a little less than half of US workers worked remotely “some of the time.”
New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth.
Software is an integral part of any business: studies have shown most employees use between 8 to 17 SaaS applications during the work day, with a significant increase with the size of the business.
As the ecommerce industry celebrates a record Cyber Week 2019, experienced retailers know post-holiday blues could be just around the corner.
Every year, retailers powered by Deck Commerce outperform their previous holiday season sales. This Cyber Week, Deck Commerce customers saw up to a 64% increase in year-over-year order volume.
When employees start utilizing new business software, it's imperative that the platform be intuitive, easy-to-use, and streamlined for the most efficient workflows (even the complex ones).
Deck Commerce is excited to announce their sponsorship of this year’s Salesforce Connections event in Chicago June 17-19.
Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident. You either grow or die.
Providing a seamless omnichannel experience to customers is now a necessity. Customers expect convenience, flexibility and responsiveness as ecommerce continues to push for tech stack innovation.
The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go? With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?
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