Today’s customer wants a seamless experience across all channels. Whether shopping online and picking up in-store or shopping online and shipping to their house, the customer expects a flawless, rapid process. High standards? Maybe not.
Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial aspect of operating a successful retail company.
If your retail business has unique software needs for niche functions, it might seem like you should develop in-house programs to ensure the system adheres to your specifications. But is this actually more efficient?
From increased personalization to multiple payment options, during the second half of 2017, an omni-channel operations suite should allow online retailers to leverage and even take advantage of these opportunities.
Retailers today consistently face the challenge of competing with Amazon. You could take two main approaches to this: either compete on price or provide a differentiated experience.
It's no secret — retail brands need a robust online presence. However, many companies not only lack an omni-channel solution, but they also don't understand how to go about implementing necessary processes and platforms.
When employees start working on a new business software solution, it's imperative the system is intuitive, easy to use and streamlined for the most efficient workflows. These features fall under the "user interface," or UI, umbrella.
The rise of the smartphone and the ubiquity of home computers made a rough go for traditional brick-and-mortar shops as consumers shift their focus to online purchases. What have retailers done as a result?
The modern customer has a buy-now, buy-fast mentality. To execute a successful omnichannel experience, the order management solution (OMS) must have visibility into the entire lifecycle of an order & capabilities in four critical areas.
Last month Chris Deck, the Founder/CEO of Deck Commerce, met with Champions of Growth to discuss the process of leveraging years of experience as a Service Provider into a market-leading SaaS company for eCommerce Operation Automation.