The Deck Commerce Blog

The latest updates on distributed order management, commerce industry trends, and our customers' success.

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Customer Experience

The Secret to Enabling Automated eCommerce Fulfillment

As digital marketplaces expand and consumer preferences shift towards convenience, DTC businesses...

4 Reasons to be Thankful for an Order Management System

It’s that time of year! In a world where every year brings its own trials and unexpected flare,...

Composable Commerce vs. Headless: What They Mean in Retail

Composable commerce and headless commerce each represent a distinct approach to building and...

The Best Way to Build Unified Commerce Experiences

Did you know the average retention rate for retailers with an excellent omnichannel and unified...

What is an Order Management System? Your Retail Order Management Guide

As buying behaviors continue to shift, the lines between in-store and online shopping have become...

The Ultimate Guide to Omnichannel & Unified Commerce

Today more retailers are seeking unified commerce—or a seamless customer experience irrespective of...

What is Distributed Order Management (DOM) & Why Do Retailers Need It?

As retailers see an increase in direct-to-consumer (D2C) sales, they're seeing new challenges that...

5 Ways to Create a Customer-Centric Returns Experience

Did you know a whopping 75% of shoppers think returns are the most painful part of buying online?...

5 Shopping Experiences that Indicate Retailers Need an OMS

Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more...

10 Signs You Have “Friction” in Your Customer Experience (Part 2)

After reading part 1, if you’re feeling down about how your brand might have failed customers,...

10 Signs You Have “Friction” in Your Customer Experience (Part 1)

The company-wide goal is a seamless customer experience. Every team, from customer service reps to...

Ship from Store 101

Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...

Returns Management 101

It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...