Omnichannel initiatives have been on retailer's “to-do” lists for years now, but with the recent pandemic, omnichannel jumped straight to the top of those lists. Eighty percent of the top 1000 retailers implemented return in-store...
Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, an outstanding customer experience is expected well beyond your digital and physical storefronts – through the...
Following a record-setting holiday sales (and returns!) season, we tapped our friends at Happy Returns to get their POV on how in-person return drop-off options increases customer satisfaction and decreases waste and lost costs.
Covering Commerce: A Webcast for Retailers (Ep 2) In this episode we sit down with Alexandra Wood (LiveArea), Craig Dooley (Deck Commerce), and Colin Madden (Feedonomics) to discuss what trends stood out from last year, and what's...
Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?
As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...
While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal fulfillment channels during a time when some consumers would like to minimize time inside— launching the service requires some serious thought.
Covering Commerce: A Webcast for Retailers (Ep 1) In this episode Danielle Savin (Capgemini), Chris Deck (Deck Commerce), and Noah Sange (Capacity LLC) discuss the past, present and future of retail amidst a global pandemic.
Retail brands dove into their plans for a promising 2020 when the COVID-19 pandemic threw us all a curve ball. Previously-thriving retail stores have been forced to close their doors to foot traffic because of stay-at-home orders.
A Cautionary Tale In the fall of 2018, the once dominating retail giant, Sears, filed for Chapter 11 bankruptcy. As news of the big-box downfall spread, people began to reminisce about the days of catalog shopping.
New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth.
When employees start utilizing new business software, it's imperative that the platform be intuitive, easy-to-use, and streamlined for the most efficient workflows (even the complex ones).
Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident. You either grow or die.
The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go? With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?
Growing up, there is nothing more inspiring nor more aggravating than having an older brother – take riding bikes. There they are, always a block ahead of you alongside the other older neighborhood kids. There you are, endlessly...
Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial aspect of operating a successful retail company.
From increased personalization to multiple payment options, during the second half of 2017, an omni-channel operations suite should allow online retailers to leverage and even take advantage of these opportunities.
Retailers today consistently face the challenge of competing with Amazon. You could take two main approaches to this: either compete on price or provide a differentiated experience.
The rise of the smartphone and the ubiquity of home computers made a rough go for traditional brick-and-mortar shops as consumers shift their focus to online purchases. What have retailers done as a result?
A true omni-channel order management solution should support an order throughout its entire life cycle — through the eight stages, from the initial consumer experience to customer service.
Last month Chris Deck, the Founder/CEO of Deck Commerce, met with Champions of Growth to discuss the process of leveraging years of experience as a Service Provider into a market-leading SaaS company for eCommerce Operation Automation.
The popularity & demand of online shopping over the last decade has many companies allocating large portions of their tech budgets into high-impact eCommerce storefronts. How has retail adapted to this shift? It hasn't.