August 5, 2020
What Every Retailer Needs to Know About Order Management Systems (OMS)

As buying behaviors continue to shift, the lines between in-store and online shopping have become blurred. Consumers expect to have the same buying experience with your brand—whether they are scrolling on their phone or strolling...

July 14, 2020
[Guest Post] Fending Off Fraud When Offering BOPIS & Curbside Pickup

While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal fulfillment channels during a time when some consumers would like to minimize time inside— launching the service requires some serious thought.

May 28, 2020
What We Learned About Retail During a Pandemic [Video]

Covering Commerce: A Webcast for Retailers (Ep 1) In this episode Danielle Savin (Capgemini), Chris Deck (Deck Commerce), and Noah Sange (Capacity LLC) discuss the past, present and future of retail amidst a global pandemic.

May 20, 2020
6 Brilliant Ways Retailers are Connecting with Customers Right Now

Retail brands dove into their plans for a promising 2020 when the COVID-19 pandemic threw us all a curve ball. Previously-thriving retail stores have been forced to close their doors to foot traffic because of stay-at-home orders. 

May 6, 2020
The Ultimate Guide to Omnichannel & Unified Commerce

  A Cautionary Tale In the fall of 2018, the once dominating retail giant, Sears, filed for Chapter 11 bankruptcy. As news of the big-box downfall spread, people began to reminisce about the days of catalog shopping.

January 29, 2020
Create an Omnichannel Retail Strategy with New Deck Commerce Features

New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth. 

June 13, 2019
How a Good Software Interface Can Make or Break Employee Adoption

When employees start utilizing new business software, it's imperative that the platform be intuitive, easy-to-use, and streamlined for the most efficient workflows (even the complex ones). 

June 4, 2019
3 Signs Retailers Need an Order Management Solution

Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident.  You either grow or die. 

June 3, 2019
Know What You Need in the Age of Omnichannel

Providing a seamless omnichannel experience to customers is now a necessity. Customers expect convenience, flexibility and responsiveness as ecommerce continues to push for tech stack innovation. 

May 30, 2019
Order Management: Making Life Easier for Customer Service

The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go?  With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?

May 20, 2019
Automating Complex Order Flows for Commerce

Although the majority of standard ecommerce merchandising follows an easy, linear path from purchase through fulfillment, processing more complicated items can have you feeling perplexed on a twisted yellow brick road.

April 30, 2019
How to Outperform Your Retail Competition with an Order Management System (OMS)

Growing up, there is nothing more inspiring nor more aggravating than having an older brother – take riding bikes. There they are, always a block ahead of you alongside the other older neighborhood kids.  There you are, endlessly...

January 3, 2019
The Order Life Cycle in 8 Steps

Order Management from Start to Finish From clicking "add to cart" to processing a return, order management software (OMS) handles critical, behind-the-scene operations of your customer shopping experience. 

September 19, 2018
Three Tips for a Profitable Holiday Sales Season

Consumers are impatient when it comes to holiday savings, so start sales prior to the usual Thanksgiving-Cyber Monday weekend.

September 28, 2017
How to Streamline Return-&-Exchange Management Successfully

  Returns and exchanges can be a nuisance for both customers and retailers, but they're a crucial aspect of operating a successful retail company.

July 31, 2017
How to Boost Online Retailer Brand Loyalty

Everyday, advertisements, commercials, promotions, discounts and sales bombard people. In a digital world made up of nonstop messaging, how can online retailers promote their brand and retain their customer base?

July 5, 2017
What Ecommerce Trends are on The Horizon for 2017?

  From increased personalization to multiple payment options, during the second half of 2017, an omni-channel operations suite should allow online retailers to leverage and even take advantage of these opportunities.

June 29, 2017
Competing with Amazon: Providing “Convenience Experiences”

  Retailers today consistently face the challenge of competing with Amazon. You could take two main approaches to this: either compete on price or provide a differentiated experience.

June 22, 2017
Speeding Up Customer Order Management

Customers want online orders processed quickly and efficiently. With increasing demands for quicker turnaround times, retailers need the right software to meet and exceed expectations.

May 2, 2017
Why Traditional Retailers are Moving to the World of Ecommerce

  The rise of the smartphone and the ubiquity of home computers made a rough go for traditional brick-and-mortar shops as consumers shift their focus to online purchases. What have retailers done as a result?

April 21, 2017
E-commerce Opportunities to Surge in Coming Years

      Today's interconnected world means consumers can shop for anything they want, anywhere at anytime. This translates to major growth opportunities for companies operating in e-commerce.

November 23, 2016
A Visual Overview of an Order's Lifecycle [Infographic]

A true omni-channel order management solution should support an order throughout its entire life cycle — through the eight stages, from the initial consumer experience to customer service. 

July 15, 2016
Chris Deck talks with Champions of Growth

Last month Chris Deck, the Founder/CEO of Deck Commerce, met with Champions of Growth to discuss the process of leveraging years of experience as a Service Provider into a market-leading SaaS company for eCommerce Operation Automation. 

January 21, 2015
New Balance Leverages PIM and Demandware to Launch In-Store iPad App

The popularity & demand of online shopping over the last decade has many companies allocating large portions of their tech budgets into high-impact eCommerce storefronts. How has retail adapted to this shift? It hasn't.