The Deck Commerce Blog

10 Signs You Have “Friction” in Your Customer Experience (Part 2)

After reading part 1, if you’re feeling down about how your brand might have failed customers,...

10 Signs You Have “Friction” in Your Customer Experience (Part 1)

The company-wide goal is a seamless customer experience. Every team, from customer service reps to...

Ship from Store 101

Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...

Returns Management 101

It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...

How an OMS Automates BOPIS and Curbside Pickup

How an OMS Works with Your Storefront for the Best Customer Experience

To create an ideal customer experience, retailers need to look at the entire purchasing...

4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace

While many successful brands sell their productsvia marketplaces like Amazon and Walmart, it's...

How an OMS Mitigates Cost & Frustration During Distribution Emergencies

A container ship gets stuck in a canal.A global pandemic shuts down “unessential” manufacturing...

6 Brands Creating Amazing Omnichannel Experiences

Omnichannelinitiativeshave been on retailer's“to-do” lists for years now,but with the recent...

[Guest Post] How Omnichannel Returns Increase Customer Lifetime Value

Following a record-setting holiday sales (and returns!) season, we tapped our friends at Happy...

CEO Perspective: 2020 in the Rear View

2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard on...

[Guest Post] Fending Off Fraud When Offering BOPIS & Curbside Pickup

While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal...

6 Brilliant Ways Retailers are Connecting with Customers Right Now

Brands, whether selling direct to consumer or business to business, are seeing increased pressure...

Create an Omnichannel Retail Strategy with New Deck Commerce Features

To help retailers with a winning 2020 commerce strategy, we launched new order management features...

How a Good Software Interface Can Make or Break Employee Adoption

When employees start utilizing new business software, it's imperative that the platform be...

3 Signs Retailers Need an Order Management System (OMS)

Future success depends on today's planning. And with the pace the retail market changes, you know...