Did you know a whopping 75% of shoppers think returns are the most painful part of buying online? And in today’s world, an outstanding customer experience is expected well beyond your digital and physical storefronts – through the...
Your very own internal monster, a custom order management system, is ALIVE. …but is it causing more harm than good?
Retail brands dove into their plans for a promising 2020 when the COVID-19 pandemic threw us all a curve ball. Previously-thriving retail stores have been forced to close their doors to foot traffic because of stay-at-home orders.
New Order Management System Features Position Retailers for Success To help retailers with a winning 2020 commerce strategy, we launched new order management features specifically for scaling and growth.
Every year, retailers powered by Deck Commerce outperform their previous holiday season sales. This Cyber Week, Deck Commerce customers saw up to a 64% increase in year-over-year order volume.
Deck Commerce is excited to announce their sponsorship of this year’s Salesforce Connections event in Chicago June 17-19.
Future success depends on today's planning. And with the pace the retail market changes, you know future success doesn’t come by accident. You either grow or die.
The phone is ringing off the hook, live chat is blowing up, and where did that pick-up-in-store order go? With all the background noise, you’re still supposed to keep focus on the sole priority— your customer. How?
An update from our customers: single sign-on (SSO) for employees is a must-have. We can see why — since we launched our first SSO integrations, meaning less passwords, customers have reported easier usage and increased productivity.
As a certified Salesforce Commerce Cloud partner, we're thrilled to exhibit at Connections (Booth 537) this year!
Running an omnichannel retail brand requires careful balancing pre-orders, backorders and in-stock items. Any minor disequilibrium in your inventory levels leads to missed sales opportunities, an unwieldy amount of overstock or both.
Inefficient inventory management leads to sunken costs on dead stock and unnecessary storage expenses. Stocking too much product in your warehouse eats up your budget.
A true omni-channel order management solution should support an order throughout its entire life cycle — through the eight stages, from the initial consumer experience to customer service.