Kari Polson

Kari is passionate about helping direct-to-consumer brands grow by optimizing their entire customer experience. She can typically be found with coffee in hand and listening to a good podcast.

4 Reasons to be Thankful for an Order Management System

It’s that time of year! In a world where every year brings its own trials and unexpected flare, it’s helpful to reflect on the things that helped get us through it. From supply chain disruptions and excess inventory to inflation and a looming recession, the last two years have thrown retailers many curve balls.  

5 Shopping Experiences that Indicate Retailers Need an OMS

Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more...

How an OMS Helps Retailers Prepare for the Holiday Season

With all the uncertainty in the world, one thing we can always count on is the hustle and bustle of...

9 Reasons Retailers Need an OmniChannel Platform

To say consumer shopping habits have changed over the past few years is a dramatic understatement....

6 Unique Benefits of Omnichannel eCommerce Solutions

In today’s eCommerce environment, retailers are often selling across multiple sales channels and ...

How Retailers Can Improve Omnichannel Strategies in 2022

Omnichannel retail strategies prioritize customer service and provide a seamless shopping...

What is an Order Management System (OMS)? A Guide to Retail OMS

As buying behaviors continue to shift, the lines between in-store and online shopping have become...

How an OMS Automates Order Fulfillment On Your Storefront

Ecommerce is expected to exceed one trillion dollars in the U.S. for the first time ever. As the...

5 Reasons to Consider Online Order Fulfillment Software

Order fulfillment software, also known as order management software (OMS), provides companies with...

When to Upgrade Your Order Management System

We don’t have to tell you that the retail business is always evolving. Over the past few years,...

10 Signs You Have “Friction” in Your Customer Experience (Part 2)

After reading part 1, if you’re feeling down about how your brand might have failed customers,...

10 Signs You Have “Friction” in Your Customer Experience (Part 1)

The company-wide goal is a seamless customer experience. Every team, from customer service reps to...

Top 10 Benefits of Order Fulfillment Software Solutions

 

In retail today, it’s not enough to have great products and pricing. You’ve got to provide...

Ship from Store 101

Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...

Returns Management 101

It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...

What is Order Fulfillment?

All this self-care talk as of late might have you rolling your eyes at the word “fulfillment,” but...