Kari Polson

Kari is passionate about helping direct-to-consumer brands grow by optimizing their entire customer experience. She can typically be found with coffee in hand and listening to a good podcast.

How an OMS Automates Order Fulfillment On Your Storefront

Ecommerce is expected to exceed one trillion dollars in the U.S. for the first time ever. As the market continues to expand, retailers need to do everything they can to manage the back end efficiently to maximize profits.

5 Reasons to Consider Online Order Fulfillment Software

Order fulfillment software, also known as order management software (OMS), provides companies with...

When to Upgrade Your Order Management System

We don’t have to tell you that the retail business is always evolving. Over the past few years,...

10 Signs You Have “Friction” in Your Customer Experience (Part 2)

After reading part 1, if you’re feeling down about how your brand might have failed customers,...

10 Signs You Have “Friction” in Your Customer Experience (Part 1)

The company-wide goal is a seamless customer experience. Every team, from customer service reps to...

Ship from Store 101

Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...

Returns Management 101

It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...

What is Order Fulfillment?

All this self-care talk as of late might have you rolling your eyes at the word “fulfillment,” but...

What is Buy Online Pickup In Store (BOPIS)? A Guide for Retailers

If you ordered a new sofa in July and only just received a delivery date, you aren’t alone. A boom...

5 Order Fulfillment Options to Help Increase Store Revenue

Ecommerce sales continue to soar and are projected to hit over $1 trillion in the United States in...

Curbside Pickup 101: Everything Retailers Need to Know

Before 2020, curbside pickup was predominately used for takeout food at restaurants. However, when...

5 Footwear Brands Crushing Omnichannel Fulfillment

As a worldwide pandemic shuttered brick and mortars and confined workers to their homes, retail was...

What is Order Orchestration & Why Does it Matter?

The continued labor shortage coupled with record-breaking ecommerce sales (projected increase of...

How an OMS Works with Your Storefront to Create the Best Customer Experience

To create an ideal customer experience, retailers need to look at the entire purchasing...

Drop Shipping: What D2C Retailers Need to Know (& How to Reduce Complexity with OMS)

More brands are dropshipping for third-party retailers—extending sales channels, but taking on more...