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Get everything retailers need to know to plan a seamless omnichannel strategy.
Kari is passionate about helping direct-to-consumer brands grow by optimizing their entire customer experience. She can typically be found with coffee in hand and listening to a good podcast.
It’s that time of year! In a world where every year brings its own trials and unexpected flare, it’s helpful to reflect on the things that helped get us through it. From supply chain disruptions and excess inventory to inflation and a looming recession, the last two years have thrown retailers many curve balls.
Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more...
With all the uncertainty in the world, one thing we can always count on is the hustle and bustle of...
To say consumer shopping habits have changed over the past few years is a dramatic understatement....
In today’s eCommerce environment, retailers are often selling across multiple sales channels and ...
Omnichannel retail strategies prioritize customer service and provide a seamless shopping...
As buying behaviors continue to shift, the lines between in-store and online shopping have become...
Ecommerce is expected to exceed one trillion dollars in the U.S. for the first time ever. As the...
Order fulfillment software, also known as order management software (OMS), provides companies with...
We don’t have to tell you that the retail business is always evolving. Over the past few years,...
After reading part 1, if you’re feeling down about how your brand might have failed customers,...
The company-wide goal is a seamless customer experience. Every team, from customer service reps to...
In retail today, it’s not enough to have great products and pricing. You’ve got to provide...
Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...
It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...
All this self-care talk as of late might have you rolling your eyes at the word “fulfillment,” but...