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What is an Order Management System? Your Retail Order Management Guide
As buying behaviors continue to shift, the lines between in-store and online shopping have become...
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Customer Experience
The Ultimate Guide to Omnichannel & Unified Commerce
Today more retailers are seeking unified commerce—or a seamless customer experience irrespective of...
5 Ways to Create a Customer-Centric Returns Experience
Did you know a whopping 75% of shoppers think returns are the most painful part of buying online?...
4 Reasons to be Thankful for an Order Management System
It’s that time of year! In a world where every year brings its own trials and unexpected flare,...
5 Shopping Experiences that Indicate Retailers Need an OMS
Everyone knows customer experience can make or break a brand. Smooth shopping experiences are more...
How Retailers Can Improve Omnichannel Strategies in 2022
Omnichannel retail strategies prioritize customer service and provide a seamless shopping...
10 Signs You Have “Friction” in Your Customer Experience (Part 2)
After reading part 1, if you’re feeling down about how your brand might have failed customers,...
10 Signs You Have “Friction” in Your Customer Experience (Part 1)
The company-wide goal is a seamless customer experience. Every team, from customer service reps to...
Ship from Store 101
Also called retail fulfillment, “ship from store” is when a merchant packages and mails a...
Returns Management 101
It’s a pain when a purchase doesn’t work out, but the customer shouldn’t feel pain during the...
How an OMS Automates BOPIS and Curbside Pickup
Final mile order fulfillment isn’t cheap – averaging 53% of the total cost of shipping –...What is Distributed Order Management (DOM) & When Do Retailers Need It?
As retailers see an increase in direct-to-consumer (D2C) sales, they're seeing new challenges that...
How an OMS Works with Your Storefront for the Best Customer Experience
To create an ideal customer experience, retailers need to look at the entire purchasing...
4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace
While many successful brands sell their productsvia marketplaces like Amazon and Walmart, it's...
How an OMS Mitigates Cost & Frustration During Distribution Emergencies
A container ship gets stuck in a canal.A global pandemic shuts down “unessential” manufacturing...