The Deck Commerce Blog

The latest updates on distributed order management, commerce industry trends, and our customers' success.

Posts about

Customer Experience

What is Distributed Order Management (DOM) & When Do Retailers Need It?

As retailers see an increase in direct-to-consumer (D2C) sales, they're seeing new challenges...

How an OMS Works with Your Storefront to Create the Best Customer Experience

To create an ideal customer experience, retailers need to look at the entire purchasing...

4 Opportunities to Drive Traffic to Your Website In Lieu of a Marketplace

While many successful brands sell their products via marketplaces like Amazon and Walmart, it's...

How an OMS Mitigates Cost & Frustration During Distribution Emergencies

A container ship gets stuck in a canal. A global pandemic shuts down “unessential” manufacturing...

6 Brands Creating Amazing Omnichannel Experiences

Omnichannel initiatives have been on retailer's “to-do” lists for years now, but with the recent...

[Guest Post] How Omnichannel Returns Increase Customer Lifetime Value

Following a record-setting holiday sales (and returns!) season, we tapped our friends at Happy...

5 Ways to Create a Customer-Centric Returns Experience

Did you know a whopping 75% of shoppers think returns are the most painful part of buying...

Trends, Buyer Habits, and Retail Predictions for 2021

In this episode of Covering Commerce, we sit down with Alexandra Wood (LiveArea), Craig Dooley (...

CEO Perspective: 2020 in the Rear View

2020 probably hasn’t made many people’s best-year-of-my-life list. This past year has been hard...

3 Signs Your Custom Order Management System has Turned into a Franken-System

Your very own internal beast, a custom order management system, is ALIVE.

…but is it causing...

What is an Order Management System (OMS)? What Retailers Need to Know

As buying behaviors continue to shift, the lines between in-store and online shopping have...

[Guest Post] Fending Off Fraud When Offering BOPIS & Curbside Pickup

While buy online pick up in store (BOPIS) and its close relative, curbside pickup, are ideal...

What We Learned About Retail During a Pandemic [Video]

In this episode Danielle Savin (Capgemini), Chris Deck (Deck Commerce), and Noah Sange (Capacity...

6 Brilliant Ways Retailers are Connecting with Customers Right Now

Brands, whether selling direct to consumer or business to business, are seeing increased...

The Ultimate Guide to Omnichannel & Unified Commerce

In the fall of 2018, the once dominating retail giant, Sears, filed for Chapter 11 bankruptcy....

Create an Omnichannel Retail Strategy with New Deck Commerce Features

To help retailers with a winning 2020 commerce strategy, we launched new order management...