If your retail business has unique software needs for niche functions, it might seem like you should develop in-house programs to ensure the system adheres to your specifications. But is this actually more efficient?
Unless you're operating an information technology company, chances are you won't have many IT or order management experts on the workforce. This leaves retailers with two options: Have your current employees craft a system you can easily outgrow or hire a team of IT experts. While the first option is unsatisfactory, the second choice can also be less than desirable. Top candidates for IT and ecommerce positions are often recruited by big tech companies, making them difficult to attract to your company or expensive to hire.
A survey conducted by Infonetics Research discovered that the costs of technology downtime for medium and large businesses in North America resulted in an average of $1 million a year, including server, application and network outages.
While in the past, most IT infrastructure and applications were expensive and inflexible to support large organizations' internal processes, this is simply no longer the case. Utilizing an outsourced OMS platform offers retailers a chance to actually save money compared to constantly allocating resources to updating, improving and modifying a legacy system.
As your business grows, it's crucial that your OMS adapts and scales alongside your operations. Relying on a rigid system that lacks the capability to scale can leave your company locked in inefficient workflows. According to a recent Deloitte survey, 23 percent of respondents said their core legacy systems were inflexible, with an additional 13 percent saying the systems were insufficient and counterintuitive. This decreases overall productivity and hinders workers from reaching their full potential.
Leveraging a third-party vendor for your ecommerce order management system provides you with the tools you need to successfully optimize this aspect of your company.
Deck Commerce delivers distributed order management and supports omnichannel commerce operations with:
Utilizing a dedicated OMS design like Deck Commerce allows retailers to overcome these common problems associated with building an in-house legacy system.