Today’s post-purchase experience carries high expectations. Shoppers want timely updates, easy tracking, and seamless returns. Behind the scenes, your teams need accurate data and efficient workflows to keep up.
Our Spring release helps you deliver on both fronts. With new ways to automate communications, improve order handling, and keep your systems aligned, this release is all about helping you do more with less effort.
Keep Shoppers Informed, Automatically
Now you have two more options for triggering status-driven shopper emails based on your brand’s templates. With built-in support for SendGrid and Bloomreach, you can send timely, branded communications that keep customers in the loop.
Deliver a Better Tracking and Returns Experience
Give shoppers real-time visibility into their orders and a seamless path to initiate returns. Our integration with AfterShip extends this functionality across platforms like Shopify and BigCommerce, helping you reduce tickets and improve satisfaction after the buy.
Now you can route, prioritize, or personalize orders based on product- or cart-level meta fields collected during checkout on BigCommerce. This gives your teams more control over fulfillment logic, without needing manual workarounds or custom builds.
Our enhanced Rithum integration helps brands manage orders across Target, Houzz, and other marketplaces more efficiently. With flexible SKU mapping and multi-profile support, your team can ingest and process orders accurately, all within a single OMS instance.
Replace delayed batch reports with real-time financial data. Our new financial webhook delivers transaction-level payment updates as they happen, improving the accuracy and timeliness of your reporting. This helps finance teams reconcile faster, catch issues sooner, and reduce dependency on manual processes.
This release helps you deliver better post-purchase experiences while giving your teams more flexibility behind the scenes. Whether you're growing your marketplace presence or refining your workflows, you now have more ways to stay connected and in control.
Contact us to learn more about how this release can help you create better shopper experiences, from cart to customer.