Native Shoes designs footwear to take families from shore to backdoor, and keep sustainability in mind. But prior to 2021, their return management process was anything but sustainable. In an industry known for high return volumes, Native Shoes had to manually process over 50,000 returns a year—resulting in a less than ideal customer experience.
They realized that to meet their business goals of providing exceptional customer service, they needed to automate their returns process. Native Shoes initiated their search for an OMS and found a partnership with Deck Commerce.