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The Order Life Cycle in 8 Steps

Deck Commerce Insights
By
January 03, 2019

 

From clicking 'add to cart' to processing a return, order management software handles critical operations behind the scenes of your customer shopping experience. Since customer experience is a driving force for success in the competitive retail space, auditing your order management life cycle to make sure it achieves both customer experience and business operational goals is a must.

 

An order management solution must support an order throughout its entire life cycle and create a seamless experience for business users and consumers alike. We identified 8 critical order management touch points from the initial consumer experience to customer service interactions.  These touch points should be reviewed for operational efficiency and customer experience on a regular basis.  If your business supports omni-channel purchases, remember to review the order management life cycle for orders fulfilled across multiple channels.

 

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